Self Storage Brompton Terms and Conditions
These Terms and Conditions set out the basis on which Self Storage Brompton provides storage units, related handling, and associated removal and transport services to consumer and business customers. By making a booking, placing goods into storage, or using any associated services, you agree to be bound by these Terms and Conditions.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below.
Agreement means the contract between you and Self Storage Brompton incorporating these Terms and Conditions and any written confirmation of your booking.
We, us, our means Self Storage Brompton as the provider of storage and related services.
You, your means the customer named in the booking or storage agreement, including any person authorised to act on your behalf.
Unit means the storage unit or space allocated to you or otherwise used to store your goods.
Services means storage, access, handling, loading, unloading, removal, transport, packing or any other related services that we may agree to provide.
Goods means any items you store with us or ask us to move or handle.
2. Scope of Services
We provide self storage units, together with optional removal, transport and handling services within our general service area. Availability of particular unit sizes, access options and collection or delivery services is subject to confirmation at the time of booking.
We do not provide long term warehousing, cold storage, hazardous materials storage, or any service that would require specific licensing or specialist facilities unless expressly agreed in writing.
3. Booking Process
3.1 You may request a booking for storage and, where available, related removal or transport services by contacting us and providing accurate details of your requirements, including the nature and approximate quantity of goods, anticipated storage period, and any access or timing constraints.
3.2 A booking is an offer by you to purchase Services in accordance with these Terms and Conditions. All bookings are subject to acceptance by us. We may decline a booking or request additional information before acceptance.
3.3 A binding Agreement is formed when we confirm acceptance of your booking, allocate a Unit or confirm removal or transport arrangements, and inform you of the applicable charges.
3.4 We may ask for identification, proof of address, and where applicable company registration details before or at the commencement of the Services. We reserve the right to refuse access to the premises or to cancel a booking if satisfactory documentation is not provided.
3.5 Any quotations we provide are based on the information you supply. If that information is incomplete or inaccurate, we may revise our quotation or cancel the booking if suitable arrangements cannot be agreed.
4. Duration and Renewal
4.1 Storage is usually provided on a rolling periodic basis, such as weekly or monthly, as confirmed in your Agreement. Unless otherwise stated, the Agreement renews automatically for successive periods until terminated in accordance with these Terms and Conditions.
4.2 Any minimum storage term will be stated at the time of booking. If you vacate the Unit before the end of a minimum term, minimum charges may still apply.
5. Payments and Charges
5.1 You agree to pay all storage charges, removal or transport fees, and any other agreed charges in accordance with the rates and payment schedule notified to you at the time of booking or as subsequently updated in accordance with this Agreement.
5.2 Storage charges are generally payable in advance for each billing period. Removal and transport charges may be due in advance or on completion, as specified in your Agreement.
5.3 We may require a deposit or prepayment before granting access to a Unit or commencing removal or transport services. A deposit is not interest bearing and may be applied towards unpaid fees or charges.
5.4 All payments must be made in the currency specified in our documentation and by an accepted payment method. You are responsible for any bank or payment provider charges.
5.5 If you fail to make any payment when due, we may, at our discretion, suspend access to your Unit, withhold removal or transport services, charge interest on overdue amounts, and recover any reasonable costs incurred in seeking payment.
5.6 We reserve the right to review and adjust our charges from time to time. Any change to storage charges will normally take effect from the start of the next billing period, and we will provide reasonable prior notice of such changes.
6. Cancellations and Amendments
6.1 You may cancel a storage booking before the start date by giving us notice. Where you cancel within any specified cooling off or notice period notified to you, cancellation charges may be reduced or waived. Otherwise, we may retain all or part of any deposit or prepayment to cover administrative and allocation costs.
6.2 For removal or transport services, you may cancel or amend a booking subject to any specific notice periods and charges stated at the time of booking. Late cancellations or changes may incur a fee to cover allocated vehicle, labour, and scheduling costs.
6.3 We may cancel or postpone Services if you fail to provide required information, access, or payment, or if circumstances beyond our reasonable control make it impracticable or unsafe to proceed. Where we cancel for reasons within our control, we will refund any prepayments for Services not performed, which will be your sole remedy.
6.4 No refund is normally given for any unused portion of a storage period once that period has commenced, except where required by law or expressly stated otherwise in writing.
7. Use of the Storage Unit
7.1 You are entitled to use the allocated Unit solely for the storage of Goods that are owned by you or that you are otherwise lawfully entitled to store. You must not use the Unit for residential, business trading, manufacturing, or any activity other than storage.
7.2 You must keep the Unit secure, use it with care, and comply with all site rules, security procedures, and opening hours notified to you from time to time.
7.3 You must not store any items that are perishable, illegal, explosive, flammable, toxic, radioactive, or otherwise hazardous. This includes but is not limited to gas cylinders, fuel, fireworks, chemicals, firearms, ammunition, live animals, plants, or waste materials.
7.4 You must not store items of unusual value, such as high value jewellery, cash, deeds, fine art, or irreplaceable documents, without our prior written agreement. Any such items are stored entirely at your own risk and may not be covered by our insurance arrangements.
7.5 You are responsible for ensuring that Goods are appropriately packed and protected against damage, damp, and other foreseeable risks. We do not generally inspect Goods placed into storage and are not responsible for any deterioration due to inadequate packaging or inherent vice of the Goods.
8. Access and Security
8.1 Access to your Unit will be permitted during normal opening hours or, where applicable, through agreed secure access arrangements. We may vary access times temporarily for maintenance, security, or operational reasons and will, where practicable, provide prior notice.
8.2 You are responsible for controlling access to your Unit. You must not share access codes or keys with unauthorised persons and must notify us promptly if security details may have been compromised.
8.3 We may access your Unit in an emergency, where required by law or by relevant authorities, or where we have reasonable grounds to believe that the Unit contains prohibited items, is being used unlawfully, or presents a risk to safety or property. We will secure the Unit after such access and, where lawful, inform you as soon as reasonably practicable.
9. Waste and Environmental Regulations
9.1 You must not bring waste materials onto the premises for disposal or long term storage. The storage of waste, whether domestic, commercial, construction or hazardous, is strictly prohibited unless expressly agreed and permitted by applicable regulations.
9.2 You are responsible for removing all Goods and any packaging or debris from the Unit and surrounding areas when you vacate. The Unit must be left in a clean, tidy, and empty condition.
9.3 If you leave Goods, rubbish, or other materials in the Unit or on the premises after the end of your Agreement, we may treat these as abandoned. We may remove, dispose of, or sell such items and charge you for any reasonable clean up, disposal, or environmental compliance costs.
9.4 You must comply with all relevant environmental, health and safety, and waste disposal regulations in connection with the storage, handling, or transport of your Goods. You must not cause pollution, nuisance, or contamination, and you will indemnify us against any claims, penalties, or costs arising from your breach of such obligations.
10. Removal and Transport Services
10.1 Where we provide removal, collection, delivery, or transport services, you must ensure safe and reasonable access to your premises, including clear routes for vehicles and safe loading and unloading conditions.
10.2 You are responsible for packing and preparing Goods for transport unless we have expressly agreed to provide packing services. We may refuse to move items that are inadequately packed, unsafe, or prohibited.
10.3 Any estimated times for collection or delivery are approximate and subject to traffic, weather, and operational constraints. We will make reasonable efforts to adhere to agreed times but shall not be liable for minor delays that do not materially affect the overall performance of the Services.
11. Your Responsibilities
11.1 You confirm that you are the owner of the Goods or otherwise entitled to store and, where applicable, move them, and that storage or transport of the Goods does not infringe the rights of any third party.
11.2 You must provide accurate and complete information about the Goods and promptly inform us of any material changes, including changes of contact details or billing information.
11.3 You must comply with all site rules, safety instructions, and reasonable directions given by our staff. You must not do anything that may damage the premises, the Units, or any other customer’s goods, or that may interfere with the use and enjoyment of the facility by others.
12. Our Liability
12.1 Our liability for loss of or damage to Goods, whether in storage or during removal or transport, is limited to the level stated in your Agreement or any applicable insurance cover that we have expressly confirmed in writing.
12.2 We are not liable for any loss or damage arising from your failure to follow our instructions, from inherent characteristics of the Goods, from fair wear and tear, or from events outside our reasonable control such as extreme weather, natural disasters, or acts of third parties.
12.3 To the fullest extent permitted by law, we shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, even if such losses were reasonably foreseeable.
12.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded.
13. Insurance
13.1 You are strongly advised to ensure that your Goods are adequately insured against loss or damage while in storage and during any removal or transport services.
13.2 Any insurance arranged by us on your behalf will be subject to separate policy terms, conditions, and exclusions. It is your responsibility to review such policy documents and to decide whether the level of cover is suitable for your needs.
14. Default, Lien and Sale of Goods
14.1 If you fail to pay any sum due under this Agreement, or otherwise breach these Terms and Conditions, we may exercise a lien over the Goods and block access to the Unit until all sums owed, including any reasonable enforcement and storage charges, have been paid in full.
14.2 If amounts remain unpaid for a period stated in our default notices, and after reasonable attempts to contact you, we may sell or otherwise dispose of some or all of the Goods in accordance with applicable law and apply the proceeds towards outstanding charges and reasonable costs. Any surplus will be held for you, subject to our right to deduct lawful charges.
15. Termination
15.1 Either party may terminate the Agreement by giving the notice period specified in your Agreement, or, if none is stated, by giving reasonable written notice to the other party.
15.2 We may terminate immediately or suspend Services if you commit a serious breach of these Terms and Conditions, use the Unit for unlawful or unsafe purposes, fail to pay sums due after reminders, or act in a manner that endangers staff, other customers, or property.
15.3 On termination, you must remove all Goods and return the Unit in a clean and undamaged condition. Any locks or access devices supplied by us remain our property and must be returned if requested.
16. Data Protection and Privacy
16.1 We will process personal data in accordance with applicable data protection laws. We may use your information to administer your Agreement, process payments, manage security, and provide information about our services where permitted.
16.2 We may use CCTV and access control systems for security and operational purposes. Recordings may be retained for a limited period and disclosed only where necessary for security, legal, or regulatory reasons.
17. Changes to These Terms
17.1 We may update these Terms and Conditions from time to time. Where changes materially affect existing customers, we will provide reasonable notice. Continued use of the Services after the effective date of any changes will constitute your acceptance of the updated terms.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, are governed by and construed in accordance with the laws of England and Wales.
18.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.
19. General Provisions
19.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
19.2 No failure or delay by us in exercising any right or remedy under this Agreement shall constitute a waiver of that right or remedy.
19.3 You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or subcontract our rights and obligations where this does not materially adversely affect your rights.
19.4 These Terms and Conditions, together with any written booking confirmation or Agreement, constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions or representations.
