Selfstorage Brompton Service Terms and Conditions
These terms and conditions set out the basis on which storage services are provided by Selfstorage Brompton. By making a booking, paying a deposit or fee, or placing goods into a unit, the customer agrees to be bound by these terms. They are designed to create a clear and fair agreement covering the booking process, payments, cancellations, liability, prohibited goods, waste handling and other important matters relating to the use of our self storage services.
The customer is responsible for reading these terms carefully before entering into any agreement. If any part of these terms is not understood, the customer should seek clarification before confirming a reservation. These terms apply to all users of the storage facility, including private individuals, sole traders and business customers, unless a separate written agreement states otherwise. For the avoidance of doubt, references to self storage, storage unit hire and storage services are used interchangeably in this document.
In these terms, “we”, “us” and “our” refer to the provider of the storage services, while “you” and “your” refer to the customer, tenant or any authorised user acting on the customer’s behalf. A booking may be made for a specified unit size or type, for a chosen period, subject to availability and acceptance of these terms. Any variation to these conditions must be agreed in writing and signed or otherwise confirmed by an authorised representative of the provider.
All reservations are subject to verification of identity, payment details and, where applicable, business information. We may request documents or additional information to satisfy legal, compliance or operational requirements. A booking is not final until it has been confirmed by us, the customer has accepted these conditions and any required payment has been processed. We reserve the right to decline, suspend or cancel a reservation where the information provided is incomplete, inaccurate or inconsistent with lawful operation of the facility.
Booking process begins when the customer submits a request for storage space. This may be done online, by telephone or in person, depending on the availability of the service at the time. During the booking stage, the customer should state the expected storage period, unit size requirements and any special access needs. Once a suitable unit is offered, the customer must review the proposed charges, the minimum term and any conditions attached to the rental before proceeding. Acceptance of the booking confirms that the customer has the authority to enter into the agreement and will comply with all site rules.
After confirmation, the customer will receive details of the unit allocation, the start date and the initial payment due. The customer must not move items into the unit before the agreed start date unless expressly permitted. Access rights may be subject to security procedures, opening hours or identity checks, and we may refuse access where necessary for safety, unpaid charges or suspected breach of these terms. The customer remains responsible for ensuring that only authorised persons use the unit and that any keys, codes or access devices are kept secure.
Payment for self storage is due in advance unless we agree otherwise in writing. Charges may include rental fees, deposits, administrative fees, lock costs, cleaning charges, late payment interest and any other agreed service charges. We may review and vary prices from time to time, provided that reasonable notice is given where required by law or contract. If the customer continues to use the unit after a price change takes effect, continued use will be treated as acceptance of the revised charge.
Payments must be made using the methods accepted at the time of booking or as later notified. If a payment is returned, reversed, declined or otherwise not completed, we may charge reasonable administration fees and suspend access until the balance is cleared. The customer is responsible for ensuring that payment details remain valid and that funds are available when due. Any outstanding sums may be recovered as a debt, together with reasonable costs incurred in collection, subject always to applicable law.
Where a deposit is taken, it will usually be held against unpaid fees, damage, cleaning, disposal or other liabilities arising under these terms. Any balance remaining after deductions will be refunded within a reasonable time once the agreement ends and the unit has been vacated, inspected and handed back in acceptable condition. Refunds are not guaranteed where money is owed to us or where items have been left behind, abandoned or removed at the customer’s expense under these terms.
Customers may cancel a reservation before the storage period begins, subject to the cancellation rules stated at the time of booking. Any non-refundable charge, administration fee or minimum term commitment will remain payable unless we agree otherwise. If the customer cancels after the start date, rental charges may be due for the period already reserved, together with any costs we reasonably incur because of the cancellation. Where a booking is made for business purposes, statutory cancellation rights may not apply in the same way as for consumers, depending on how and where the contract was formed.
To end the agreement, the customer must remove all goods, return any access items and leave the unit clean and empty by the termination date. The unit will continue to be charged until it is fully vacated and made available for re-let. If goods remain in the unit after the agreement ends, we may treat them as abandoned, store them at the customer’s risk and expense, or dispose of them in accordance with these terms and applicable law. We may also terminate the agreement immediately where the customer seriously breaches the contract, uses the unit unlawfully or fails to pay amounts due.
On termination, any outstanding sums remain payable, including charges for repairs, cleaning, damage, disposal, pest treatment or additional labour required because of the customer’s use of the unit. The customer must remove all locks, labels, packaging and personal effects from the unit unless otherwise agreed. We are not responsible for assisting with removal of goods unless a separate service has been arranged. Early termination does not waive any rights we have to recover money owed or enforce other contractual remedies.
Our liability is limited to the extent permitted by law. We do not insure goods stored by the customer, and the customer is strongly advised to arrange adequate insurance cover for the full replacement value of their items. The customer stores goods at their own risk, including risk of theft, fire, flood, escape of water, accidental damage, vermin, mould, deterioration, or other events outside our reasonable control. Any statement made by us about security, suitability or protection of the unit is not a guarantee against loss.
We are not liable for loss or damage to stored items unless caused directly by our proven negligence or breach of these terms, and even then liability may be limited as set out below and as allowed by law. We will not be responsible for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or emotional distress arising from the storage agreement. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law.
Where our liability is established, our total responsibility for any claim will generally be limited to the lower of the value of the affected goods or a reasonable amount corresponding to the charges paid for the relevant period, unless a higher limit is required by law or expressly agreed in writing. The customer must notify us promptly of any alleged loss or damage and provide evidence, including a description of the goods, proof of value and details of the circumstances. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or defeat a claim.
The customer must not store items that are illegal, hazardous, flammable, explosive, toxic, corrosive, odorous, perishable, contaminated, live, or otherwise unsuitable for storage in a shared facility. This includes, without limitation, weapons, stolen goods, drugs, chemicals, gas cylinders, fireworks, biohazards, animals, plants, food, waste, and any goods that require specialist handling or licensing. The customer is responsible for checking whether any item is restricted by law, insurer requirements or site rules before bringing it into the unit.
Waste regulations are strictly applied. The unit must not be used as a dumping ground for rubbish, trade waste, broken furniture, packaging, old appliances or unwanted materials unless we have expressly agreed to accept them under a lawful waste service. The customer must dispose of waste through proper authorised channels and in accordance with applicable environmental legislation. If the customer leaves waste, contaminated materials, liquid spills or prohibited substances in or around the unit, we may arrange removal, cleaning or decontamination and charge the full cost to the customer.
Where waste is identified, we may take photographs, record descriptions and retain evidence for compliance, insurance or enforcement purposes. If we reasonably believe materials are hazardous or present an immediate risk to people, property or the environment, we may isolate the unit, restrict access, notify the relevant authorities and take urgent steps to make the area safe. The customer will be responsible for all losses, fines, clean-up expenses and related costs caused by any breach of waste or environmental obligations, except where prohibited by law.
The customer must keep the unit locked and secure at all times and must not alter, damage or interfere with the structure, electrics, alarms, signage or security systems. Goods stored must not exceed the permitted loading limits or create any health and safety risk. The customer must also comply with reasonable site rules, which may include rules on access, parking, noise, smoking, behaviour, supervision of contractors and use of shared areas. We may change operational rules if necessary for security, safety or regulatory reasons.
If we need to enter the unit for inspection, repair, emergency access, compliance checks or to prevent damage to the site or other units, we will normally give notice where reasonably possible. However, we may enter without prior notice in an emergency or where we reasonably believe there is a serious risk to people, property, the environment or the facility. Entry does not create any duty to inspect the contents or guarantee their safety.
These terms may be assigned or transferred by us to another provider in connection with a sale, transfer or reorganisation of the business. The customer may not assign or transfer their rights or obligations without our prior written consent. If any part of these terms is found invalid or unenforceable, the remaining provisions will continue in full force. Failure by us to enforce a right on any occasion does not waive that right for the future.
We may update these terms from time to time to reflect changes in law, regulation, operating practice or the services offered. Updated terms will apply from the date stated in the revised version, and continued use of the storage service will indicate acceptance of the changes where lawful and appropriate. The customer should review the terms regularly, particularly before renewal, extension or re-booking of a unit. If a change materially affects the customer’s rights, we will take reasonable steps to draw it to their attention.
The agreement between the parties is the entire agreement relating to the storage service and supersedes prior discussions or representations, except where fraud or misrepresentation is involved. Any notice required under these terms may be given by email, letter or other reasonable method of communication recorded by us. Notices from the customer should be sent using the details provided in the booking record or such other address as we may notify from time to time. A notice is deemed received according to the method used and applicable legal rules.
Governing law and jurisdiction: these terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to the storage agreement, except where the law requires otherwise for a consumer. By using the service, the customer confirms acceptance of these legal terms and acknowledges that the agreement is made on this basis.